The following locations provide General and Personal Watercraft (PWC) licence testing and services including renewal of General Boat Licences, Vessel Registrations (Recreational and Commercial) and Mooring Licences (Private and Commercial), and notification of concession entitlements, change of detail, and validation of proof of identity.
24 Hour Media Contact: +612 9563 8652 or +612 9563 8605
Emergency Contact Numbers
Environment complaints or questions
Call Environmental Services on 02 9563 8591 or
02 9563 8592.
NSW Fisheries - Sydney
Phone: 02 9527 8411
Illegal fishing activity should be reported to your local fisheries office. If they are not available, phone 24 hour fisherman's watch.
Phone: 1800 043 536
Sydney Ferries
Phone: 131 500
Sydney Water
Service difficulties and emergencies
(24 hours)
Phone: 132 090
Water Police
Operation Neptune is a 24hr tollfree number. Marine crime and information can
be reported (anonymously if requested).
Phone: 1800 658 784
Oil Spills
For marine oil spills:
From the Qld border to Fingal Head (Port Stephens)
NSW Maritime
Info Line – 13 12 56 (8.30am - 4.30pm, 7 days a week)
After hours
Contact is via Newcastle Port Corporation
(02)4985 8301
Fingal Head to Catherine Hill Bay
Newcastle Port Corporation
(02)4985 8301
Catherine Hill Bay to Garie Beach
Sydney Ports Corporation
(02) 9296 4001
Garie Beach to Gerroa
Port Kembla Port Corporation
(02) 4274 4571
Gerroa to the Victoria border
NSW Maritime
Info Line – 13 12 56 (8.30am - 4.30pm, 7 days a week)
After hours
Contact is via Port Kembla Port Corporation
(02) 4274 4571
Australian Maritime Safety Authority
Phone:
1800 641 792 or 02 6230 6811
Client Feedback Handling Procedures
NSW Maritime aims to continuously improve the delivery of services to its clients and therefore welcomes compliments
and complaints about its level of service delivery.
By maintaining records regarding the nature of client feedback NSW Maritime will be able to identify those areas in which improvement is required and, where possible, develop polices and practices to effect that improvement.
If you would like to compliment NSW Maritime or its staff, or if you have a complaint, you may register your feedback in the following ways:
By discussing the matter, at the time, with the relevant staff member at one of NSW Maritime’s offices or service centres or in the field;
By phoning NSW Maritime’s Infoline on 13 12 56 (24 hours, 7 days a week);
As NSW Maritime has an obligation to use its resources effectively and efficiently, in certain circumstances it may be necessary and reasonable to limit the nature and scope of its response to complaints or issues raised. However it is NSW Maritime’s aim to deal with complaints in a positive manner. Relevant officers who receive complaints will do this by :
Actively listening to the complainant;
Explaining NSW Maritime’s position in relation to the issue and taking action to resolve the issue where possible;
Where immediate action is not possible in response to the complaint, providing an indication that further investigation will be required as well as a date on which a further response is likely to be given;
Maintaining the complainant’s confidentiality where this is required or otherwise requested and keeping a written record of the complaint and action taken or proposed.
In certain circumstances you may appeal to the General Manager of the relevant Division of NSW Maritime or its Chief Executive. If you are still not satisfied, you may direct your complaint to an independent organisation such as the NSW Ombudsman, the Independent Commission Against Corruption or a mediator, depending on the nature of the complaint.
