Employment ProfilesNSW Maritime is an equal opportunity employer and values the diversity of its workforce. We offer a number of challenging and exciting on-water career opportunities, on Sydney Harbour and across New South Wales. These profiles are provided as a career guide only. Vacancies become available for these roles from time to time and competition for them is very strong. We advertise on our website, in the major Sydney newspapers and on the jobsNSW website www.jobs.nsw.gov.au. For other current vacancies, please visit our Job Vacancies section of the website. Boating Service OfficerBoating Service Officers (BSOs) are employed across NSW to ensure that all people using the waterways of NSW do so in a safe and environmentally responsible manner. BSOs undertake patrols and inspections to ensure that waterways users are complying with the requirements of licensing, registration, speed limits, aquatic events and pollution controls. They provide community education on a wide range of recreational boating activities, such as boating safety and environmental issues including pollution control. They also provide customer service to the boating public both in and out of the office. An additional responsibility is the management of moorings. This involves the investigation of mooring licence applications to ensure the moorings placed in a bay do not become navigation or environmental hazards. BSOs also investigate incidents and prepare a number of reports for their Regional Managers on issues affecting the waterways, such as boating accidents, aquatic licences and navigational aids. Finally, they are responsible for the assessment, planning and maintenance of navigation aids and systems to ensure safe navigation for all users of the waterways. The ideal candidate for a Boating Service Officer is someone who, amongst other attributes, has excellent communication skills and can influence others in a positive way. They would be self motivated, committed to self-development and to continually improving their performance. They would be the sort of person who can take responsibility and be accountable for their actions. The selection criteria for Boating Service Officers follows:
If you are interested in becoming a Boating Service Officer, you should prepare for this by undertaking a Coxswains Certificate at your nearest TAFE. Customer Service OfficerCustomer Service Officers (CSOs) are employed in all NSW Maritime Customer Service Centres to provide an efficient and effective service to our clients. They support the work of our on-water colleagues and have a wealth of knowledge about our products and services. CSOs provide advice and assistance to NSW Maritime clients in the office, on the phone, at external events and through correspondence. They provide information on recreational and commercial boating matters such as moorings, boat licences and vessel registrations. They prepare routine correspondence on recreational and commercial boating matters including response to client enquiries, requests for information as well as undertaking a range of administrative functions. Typical office tasks may include maintenance of office equipment, acquisition of stationary supplies and ensuring adequate supply of business forms. CSOs have cash handling responsibilities and are required to follow policy and procedures to ensure that accuracy and relevant documentation are maintained. The CSOs also assist in liaison with local groups/organisations such as special interest groups to provide boat licence testing. They assist with on-the-job training of new staff and trainees. CSOs are an important front line service provider for NSW Maritime. Ideal candidates would enjoy working with the general public and be proactive in problem solving. They would be positive, good communicators, flexible and approachable. They would be the sort of person who enjoys a challenge and works well in a team environment as well as being capable of operating efficiently and responsibly on their own. The selection Criteria for Customer Service Officers follows:
If you are interested in becoming a Customer Service Officer, please watch the website for vacancies. Environmental Services Officer (ESO)Environmental Services Officers work on Sydney Harbour ensuring it is clean and free from navigational hazards. Officers work on a 3 days on/3 days off roster and form part of a multi-skilled ESO team which is on duty 365 days a year. In addition to its daily functions, the team is also responsible for buoy laying and crowd control services at special events such as Australia Day, the Sydney to Hobart Yacht Race and the New Year’s Eve celebrations. Although each day brings different challenges, the typical day of an Environmental Services Officer could involve:
The ideal candidate for an Environmental Services Officer is someone who understands the importance of the harbour cleaning role and is adaptable, positive and flexible. To be successful in this position, you would be required to meet the following essential criteria:
If you are interested in an Environmental Services Officer role, you should prepare for this by undertaking a Coxswains Certificate at your nearest TAFE. Policy OfficerPolicy Officers develop both operational and non-operational policy as well as procedures, guidelines, reports and submissions relating to marine safety, environment, port matters, maritime security, NSW Maritime products and services, and related issues. They must take into consideration the views of various stakeholders and ensure legislative compliance, timeliness, non-ambiguity and customer orientation. On any day, a Policy Officer may have to:
An effective Policy Officer requires an enquiring mind and the capacity to communicate well with others. They must build effective relationships with others and confidently present ideas in person and in writing. They must think logically and present effective arguments to support their position. To be successful in this position you are required to meet the following criteria:
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