Wharf Booking System - Information & Procedures

NSW Maritime is responsible for administering the Wharf Booking System. The Wharf Booking System is designed to provide Commercial Vessel Operators a right of access to specified wharves in Sydney Harbour. This applies to wharves that are either owned, or the subject of a lease or management agreement with NSW Maritime.

Primary consideration has been given to the following principles:

The wharves under this system are:

Types of bookings

There are two types of bookings available to commercial vessel operators:

Bulk Bookings: which are bookings that are made in 6 monthly blocks. Bulk bookings are only available to Commercial Vessel Operators who require bookings at specific times and wharves, on a daily/weekly basis.
(Refer to Terms and Conditions/Bulk Bookings)

Wharf Timeslot Application Form Bulk Booking Requests  165kb

If you do not have a copy of Adobe Acrobat, please use the link below to visit the Adobe site to download the application. Click here to download a Portable Document Format (.pdf) Reader.

Adhoc bookings: which are one-off bookings that may be made by Commercial Vessel Operators on a casual basis.

Prepaid Credit

Prepaid credit can be placed on the account by way of cash, cheque, money order, eftpos or credit card payment at least one day prior to making bookings.

What information needs to be provided in order to make a booking?

In order to register to use the wharf booking system, you are required to complete the “Wharf Booking Access Application Form” and forward it to NSW Maritime.

The user name(s) you provide will be added to our Wharf Booking System and NSW Maritime will then provide you with an initial password to enable you to log on to make your own bookings on-line. (See “User Names and Passwords” below).

Information regarding vessel name, type, length, registration/survey number, survey level and vessel passenger capacity must be provided to NSW Maritime prior to making online bookings.

Internet Wharf Booking Access Password Request Form/Vessel Details and Wharf Booking Adhoc Request Form 187kb

If you do not have a copy of Adobe Acrobat, please use the link below to visit the Adobe site to download the application. Click here to download a Portable Document Format (.pdf) Reader.

User names and Passwords

To log on to the wharf booking system for the first time, you will be required to advise NSW Maritime of your user name(s). (Up to 4 user names may be provided per company).

A user name must consist of the first letter of the user’s first name, the first letter of their middle name and their full surname (For example, Adam John Smith would have a user name of AJSmith). If you do not have a middle name you must use the first letter of your first name again.

You will be provided with an initial password to log on upon which you will then be requested to change your password. This password will be limited to 6 characters (alpha/numeric) and must contain at least 1 numeric character. You may change your password at any time by logging onto the website and clicking on “change password”.

If you no longer require an employee to have access to the on-line booking system, it is your responsibility to notify NSW Maritime in writing.

Adhoc Bookings

How to make an Adhoc Booking On-Line

Adhoc booking requests can be made on-line via the NSW Maritime Website by either:

How to Log On

After accepting the terms and conditions, log on by entering your user name and password. (see “User Names and Passwords” below)

[This system allows for multiple users from the same company to access the system at the same time]

How to Make a Booking

You must then enter the vessel name and survey/registration number, the wharf and timeslot. [This system allows the user to view the availability at each wharf and make bookings as required].

How to Reserve a Booking

A booking can be reserved by clicking on the “reserve booking” button.

How to Finalise a Booking

A booking can be finalised by clicking on the “finalise booking(s)” button.

How to Confirm a Booking

To confirm a booking, payment by credit card must be made at the time the booking is made unless the account has sufficient credit to cover the booking fee. A receipt can be printed showing confirmation of the booking and booking numbers.

How to Log-Out

The correct way to close a session is to use the “logout” button. It should be noted that if you have not used the system for 5 minutes you will be automatically logged out and will need to log in again.

Making an Adhoc Booking in Writing

If you are unable to access the internet to make a booking on-line you will need to submit a written request in person or by posting it or faxing it to NSW Maritime.

Unless the account is in credit your request must include your credit card details (Once the transaction has been processed your credit card details will be deleted from the request form).

Confirmation of the Booking and Receipt details will be faxed to you.

Fees

Link to the table of fees for Wharf Bookings.